Amazon.com strives to be Earth’s most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want – low prices, vast selection, and convenience – Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon’s evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company’s DNA. The world’s brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.

Demonstrates clear and polite written and oral communication.

Escalates sellers issues appropriately and correctly. Demonstrates timely accurate and professional customer service.

Maintains a positive and professional demeanor and portrays the company in a positive light.

Demonstrates knowledge and use of departmental resources, policies and procedures.

Answers messages in authorized email queues as directed by Workflow and Supervisor.

Understands and correctly uses all available tools.

Maintains acceptable email handle time, while remaining friendly and informative.

Maintains productivity (currently measured in Contacts per Hour –CPH) at or above published standard for skill group.

Maintain quality (currently measured in Expressed Dissatisfaction Rate - EDR) at or below published standard for skill group.

Logs in on time; logs out not before the end of scheduled shift.

Staffs entire phone shift and "aux codes" correctly for all breaks, meals, meetings and events.

Actively seeks solutions and identifies trends to appropriate personnel including possible solutions or suggestions.

Demonstrates appropriate sense of urgency for email response times.

All other duties as assigned

Graduate

One or more years experience with customer service preferred.

Basic computer skills & knowledge of the Internet required

Advanced computer skills using a variety of programs highly desired

24/7/365 availability, including willingness to work on weekends, and outside of the "standard" work day

Knowledge and Skills

Excellent Internet Navigation Skills

Basic Typing/Keyboarding skills

Proficiency in Microsoft Outlook and working knowledge of MS Office applications

Experience working under pressure in a high-volume processing environment and consistently meeting standards for productivity and quality

Significant email and online customer service experience preferred.

Please Note : Kindly walk-in directly. Applying for the job is not required.

hr@tectonicsindia.com

Walkin:
Date: 7th April to 9th April 2011
Time: 11:00 Am and 2.00 Pm.

Company Name:      Amazon Development Centre Pvt Ltd
Contact Person:       Neha
Email Address:         hr@tectonicsindia.com
Reference ID:          Not Mentioned
Telephone:               08041970000
Address:

Amazon.com IDC Pvt. Ltd,
5th floor, Safina Towers,
Millers Road, Bangalore.