Firstsource is among India’s leading BPO companies with revenues of $123 M for the year 2005-2006.Firstsource provides business process management to Fortune 500 and FTSE 100 companies in the Banking & Financial Services (credit cards, insurance, retail banking, collections and mortgage companies), Telecom & Media (fixed line, mobile, broadband and narrowband service providers) and Healthcare (payor companies) industries. Firstsource offers customer management through a combination of call center and transaction processing capabilities for a complete range of solutions from customer acquisition, customer care, claims processing, collections and receivables management, reconciliations and investigations to customized business research and analytics. Headquartered in Mumbai, India, the company currently has over 8000 employees across fourteen state-of-the-art centers in India, UK and the US, and in-market teams in UK and US.

The company recently launched operations in South America through a center in Buenos Aires, Argentina. Over the years Firstsource has earned the reputation of being an organization with the ability to rapidly scale up and manage large scale complex processes over accelerated timeframes. It has partnered with clients to create virtual extensions of their organizations so they can concentrate on their core competency. A culture of responsiveness, flexibility, operations excellence and mutual trust and transparency has led to long-standing client relationships.

A CSA in this role deals with a number of incoming calls pertaining to the client’s business.

The associate provides excellent customer service and gives precise information to the customer ensuring Customer satisfaction.

Answers incoming customer calls with a friendly and positive manner and provides outstanding

service to the customer throughout the duration of the call.

Responds to incoming/outgoing calls from the customers to solve queries and provide alternative

options & also to change any account information with General maintenance upon customer's request.

Ensure resolutions are provided keeping in mind call control and call duration as prescribed by the clients.

KNOWLEDGE AND SKILLS REQUIRED

Excellent communication skills

Polite and customer service oriented

Able to comprehend customer queries and provide the relevant resolution

Exhibits patience and empathy to resolve customer queries

Typing Skills: 15 wpm with 85 % accuracy

rafibasha.ibrahim@firstsource.com

Company Name:      Firstsource Solution Ltd
Contact Person:       Rafi Basha
Email Address:        rafibasha.ibrahim@firstsource.com
Reference ID:          Rafi FSL Chennai
Telephone:               08122939070
Address:

Not Mentioned